(A) Standard orders are processed within 1-2 business days and arrive 3-5 business days thereafter. Expedited orders placed Monday-Friday before 2pm Mountain Standard Time will ship same day and arrive within 2-3 business days. Expedited orders placed Monday-Friday after 2pm Mountain Standard Time and weekend and holiday orders will ship next business day and arrive within 2-3 business days. Orders are not processed or shipped on weekends or holidays.
(Q) What do I do if my pump was never delivered?
(A) We know timing is critical when talking about your baby. A tracking number will be delivered to the email address you listed during checkout, use this to find out the details of your shipment. If, for any reason, there seems to be an issue with the shipment please contact us directly at 866-220-4456. We will assist you in either tracking your current shipment or expediting another pump to you.
(Q) How do I use my pump?
(A) The @Model.TenantName team is here to help whether you’re a mom, dad, family member or friend. You can unlock a world of breastfeeding support in your @Model.TenantName Moms’ Room account. You will find everything you need to build confidence and breastfeed how you want, for as long as you want. Login here: https://www.medela.us/mbus/login. You will also find assistance at: https://medela.us/breastfeeding/services/customer-service. or phone us at: 866-220-4456
(Q) What do I do if my pump doesn’t work?
(A) We are here to help. Online at: https://medela.us/breastfeeding/services/customer-service or by phone: 866-220-4456. There is knowledgeable staff standing by to assist you through everything from pump setup, to troubleshooting additional problems. If, for any reason, we can’t resolve the issue we will expedite another pump to you.
(Q) How do I keep my pump if I need it longer?
(A) You can decide at any time to keep your pump for additional months. Simply login to your account at: https://www.medela.us/mbus/login. Click on the Rental History button where you will find the option to Extend Rental. Complete the checkout and your due date will be extended for 31 days. Each additional month is $75.
(Q) How do I know when to ship my pump back?
(A) As your pump return date nears, you will receive email notifications at the email address you provided during checkout. You can also login anytime to your @Model.TenantName account and access your Rental History. Sign in here: https://www.medela.us/mbus/login.
(Q) How do I ship my pump back?
(A) Return Shipping is FREE! All you have to do is login to your @Model.TenantName account (https://www.medela.us/mbus/login) and click the Rental History button. There you will find the option to print a prepaid UPS shipping label. Print the label and attach it to the pump case or box and drop off at any UPS location. You will receive a return confirmation email as soon as it hits our warehouse.
(Q) Can I buy my pump?
(A) The pump you have is part of our rental fleet and is not for sale. Though check out: https://medela.us/breastfeeding/products/breast-pumps. Where you can purchase the same model, or find additional models as you and your baby’s needs transition.
(Q) What is "Choose Your Rental Start Date and How Does it Work"?
(A) Choosing your rental start date allows you to reserve a rental pump today, but select any date within the next 6 months for the pump to be shipped directly to you. Your selected rental period of either 1, 3, or 6 months does not start until you receive your Symphony Breast Pump.
(Q) After choosing my start date, when can I expect to pay for my rental pump?
(A) You will be charged the full rental payment, including shipping, for your pump on the day that it is reserved.
(Q) Can I get a refund on my pump if I chose my own start date and then change my mind?
(A) Yes. Call Customer Service and simply request a refund. If your rental pump has not yet shipped, then you will receive a full 100% refund. If your rental pump has already shipped to you, it will follow our refund policy as outlined in our Terms and Conditions.
(Q) What if my baby arrives earlier than expected and I need my pump sooner than my scheduled ship date?
(A) Not a problem! Visit the Rental History section within your @Model.TenantName Community Account for the option to change your shipment date. You may change it as many times as needed, at no additional cost.
